1. Introduction
Flux Sync ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, company name)
- Property and spot information you enter
- Customer data you input or upload
- Documents you upload for AI processing
- Payment information (processed securely via Stripe)
2.2 Information from Third-Party Integrations
When you connect third-party services, we collect:
From QuickBooks:
- Customer names, contact information, and addresses
- Invoice data (amounts, dates, status)
- Payment records
- Company information
From Stripe:
- Customer information
- Payment and transaction data
- Subscription information
2.3 Automatically Collected Information
- Device information (browser type, operating system)
- Usage data (pages visited, features used)
- IP address and general location
- Cookies and similar technologies
3. How We Use Your Information
We use collected information to:
- Provide and maintain the Service
- Process and sync data from connected platforms
- Generate AI-powered insights and document analysis
- Process payments and manage subscriptions
- Send service-related communications
- Improve and optimize the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us operate the Service (hosting, payment processing, AI services)
- Connected Platforms: QuickBooks and Stripe as necessary for the integrations you enable
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication through Clerk
- Regular security assessments
- Access controls and audit logging
- Secure token storage for third-party integrations
6. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. When you disconnect a third-party integration, we stop syncing new data but may retain previously synced data until you request deletion.
Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data
- Export your data in a portable format
- Object to or restrict processing
- Withdraw consent for optional processing
To exercise these rights, contact us at support@fluxsync.app.
8. Third-Party Links and Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
9. Cookies
We use cookies and similar technologies to:
- Maintain your session and authentication
- Remember your preferences
- Analyze usage patterns
You can control cookies through your browser settings, though this may affect Service functionality.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
11. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: support@fluxsync.app